Emergency callouts

Fill last-minute traffic controller shifts without the ring-around.

Someone calls in sick at 5am. Instead of working through your contacts one call at a time, send one callout to the workers you choose. The first to say yes gets the shift, and everyone else is told it’s filled.

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Callout for 1 TC

Mt Gravatt at 07:00, nearest first

1/1 filled

WorkerDist.Accept rate

Jess M.Accepted
TCImplement TGS
6 km94%
Ari N.
TC
9 km88%
Ben H.
TCSpotter
14 km71%
Kaye F.
TC
21 km83%
Liam P.
TCSpotter
38 km65%

Ari N. replied YES at 05:18:40. Auto-reply: “Sorry, this one’s been filled. We’ll keep you in mind.”

Illustrative example data.

One drop-out, an hour on the phone.

Filling a shift by hand means calling people one at a time: no answer, voicemail, expired ticket, already booked. Every drop-out can cost 30-90 minutes of calls before the job even starts.

The manual way

Your phone, 5am

Manual ring-around, one TC short

45 min

05:08Jess M.No answer
05:11Chris B.Voicemail, left message
05:15Aaron L.Ticket expired last month
05:22Nikki T.Already on another job
05:29Ben H.No answer
05:41Chris B.Called back, can do 08:00 not 07:00
05:53Liam P.Yes, but 55 min away

No record of who was asked, or what they said.

With a CrewRing callout

First yes gets the shift. A later yes is told it's filled.

05:12 sent to 5 workers at once

Shift available today 07:00, Logan Rd, Mt Gravatt. TC, 8 hrs. Reply YES to take it.

Jess M.
Replied “YES”05:17
Gets the shift
Ari N.
Replied “yes I can”05:18
Told it’s filled
Kim L.
Replied “no sorry”05:14
Said no
Ben T.
Hasn't replied
No reply
Raj P.
Hasn't replied
No reply

Illustrative example data.

Four steps, and you only do the first two.

Start a callout
From the declined shift, choose how many workers you need and add the job details.
You
Pick who to ask
CrewRing suggests workers ranked by distance to site and how often they’ve accepted before. Opted-out workers are left off.
You
SMS, then a call
Everyone you picked gets the details by SMS. Anyone who hasn’t replied within your timeout gets a voice call.
CrewRing
First yes wins
The first acceptance fills the slot. Anyone who replies after that is told politely that it’s taken.
CrewRing

Ranked by distance and track record.

Every callout starts from your own worker list. CrewRing ranks the suggestions so the people most likely to say yes, and closest to site, are at the top.

Distance to site

Workers with a home location are sorted by how far they are from the site, with an optional maximum distance.

Callout history

Workers who usually accept rank higher. New workers start in the middle until they have a history.

Tickets on file

Each worker’s tickets and expiry dates sit on their profile, so you can check before you add them.

of phone calls per drop-out, handed to CrewRing: 30-90 min; of phone calls per drop-out, handed to CrewRing
to replace an absent worker: 5-10 min; to replace an absent worker
in manager time for every absence: $150+; in manager time for every absence

Common questions.

What if two workers accept at the same time?

Only one can get each slot. CrewRing locks the slot to the first acceptance it records; anyone after that gets a message saying the shift has been filled.

Can I choose which workers get the callout?

Yes. You pick the list. CrewRing suggests workers sorted by distance to the site or by how often they’ve accepted callouts before, and you can limit it to a maximum distance.

What if nobody replies?

Workers who haven’t answered the SMS within your escalation timeout get a voice call. You can also add more workers to a running callout at any time.

Can I fill more than one spot at once?

Yes. Set how many workers you need, and the callout stays open until every slot is filled or you close it.

Does it work at 5am?

Yes. A callout goes out the moment you start it, whatever the hour, and replies update your board as they arrive.

Stop losing mornings to callouts.

We’ll set up your worker list with you and run a test callout, so you can see how fast a shift gets filled.