Shift confirmation

Automated shift confirmation for traffic controllers.

Know who’s turning up before the job starts. CrewRing checks in with every worker the night before, follows up in the morning, and calls anyone who’s gone quiet, without you picking up the phone.

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Sam K., Spotter

Logan Rd, Mt Gravatt, Tue 07:00

Confirmed

  1. Evening check-in

    Mon 18:00SMS

    Shift details for Tue 07:00, reply YES or NO

  2. Morning reminder

    Tue 06:00SMS

    No reply yet, so a second nudge goes out

  3. Voice escalation

    Tue 06:30Voice

    30 min before start, still quiet: CrewRing calls

  4. Confirmed on the call

    Tue 06:31Voice

    “Yeah sorry, phone was on silent. I’m on my way.”

Times follow each worker’s preferences

Illustrative example data.

Why manual confirmation breaks down.

Most crews confirm tomorrow’s shifts with a group text and a ring-around. It works until it doesn’t, usually at 5am.

Group text and ring-around

  • One message to everyone, and no idea who actually read it
  • Replies scattered across your phone, WhatsApp and voicemail
  • Nobody follows up with the quiet ones until they don’t show
  • Hours of calls every week, and no record of who said what

With CrewRing

  • Every worker gets their own shift details, by SMS or voice
  • Replies are read automatically and land on one board
  • Non-responders get a reminder, then a call, on a schedule
  • Every message, call and reply is kept on record

From roster to confirmed crew, automatically.

  1. Your roster is loaded

    Build shifts in CrewRing, use recurring schedules for regular work, or import a CSV. Assignar and Traffio sync is coming soon.

    CSVroster_week_42.csv

    38 shifts and 21 workers imported

  2. Evening check-in

    The night before, each worker gets their shift details by SMS or voice, whichever they prefer, at 18:00 by default.

    Shift tmrw 06:00, Tweed Heads. YES or NO?

    YES

    SMS or a call, per worker.

  3. Morning reminder, then a call

    Anyone who hasn’t replied gets a morning reminder. Still quiet? CrewRing calls them 30 minutes before start.

    1. 18:00 SMSno reply
    2. 06:00 SMSno reply
    3. 06:30 callconfirmed

  4. You see the board

    Confirmed, declined and unanswered shifts update live. You only deal with the exceptions.

    31/38

    31 confirmed, 5 awaiting, 2 declined

Illustrative example data.

Each worker, on the channel they actually answer.

Some of your crew live in their texts; others only pick up a call. Set a preferred channel per worker, along with their reminder times and quiet hours, and CrewRing uses it for every shift.

Priya S. preferences

Set once, used for every shift

Preferred channel
Voice
Evening check-in
18:00
Morning reminder
06:00
Call if no reply
30 min before start
Quiet hours
21:00 - 07:00
Emergency callouts can override quiet hours
DR

Dave R.

SMS from +61 4xx xxx 318

Hi Dave, shift tomorrow: Tue 06:00, Pacific Hwy, Tweed Heads. Stop/Slow. Reply YES to confirm or NO if you can’t make it.

Mon 18:02

YES

18:04

Thanks Dave, you’re confirmed. See you at 6.

18:04

Voice call to Priya S.

Prefers a call over SMS

0:24

AGENT You're on tomorrow, 6am at Pacific Highway, Tweed Heads. Can you make it?

PRIYA Yep, I'll be there.

Confirmed, board updated

Replies in plain language, understood.

Workers don’t reply like a form. CrewRing reads the common ways people say yes and no, and asks again when a reply isn’t clear instead of guessing.

Incoming replies

Plain-language SMS, read automatically

  • Dave R.yep see u thereConfirmed
  • Mel K.Sorry mate cant, crook todayDeclined
  • Tom W.Sure thing 👍Confirmed
  • Priya S.what time do we start again?Asked to clarify

Yes, in any form

“Yep”, “sure thing”, “ok see you there” all count as a confirmation.

No, handled immediately

A decline flags the shift on your board so you can start a callout straight away.

Unclear? It asks again

Anything ambiguous gets a follow-up asking for a clear YES or NO, and the original reply stays on record.

Tomorrow’s crew on one board.

Confirmed, declined and still-waiting shifts update in real time as replies come in, so you can see the gaps while there’s still time to fill them.

Tomorrow's shifts

Confirmations across 3 sites

2/5 confirmed

  • Dave R.

    06:00Stop/Slow TC

    Confirmed

  • Priya S.

    06:00Stop/Slow TC

    Awaiting reply

  • Tom W.

    05:30Team leader

    Confirmed

  • Sam K.

    07:00Spotter

    Awaiting reply

  • Mel K.

    21:00Implement TGS

    Awaiting reply

Illustrative example data.

Common questions.

What time do confirmations go out?

By default, the evening check-in goes out at 18:00 the day before and the morning reminder at 06:00 on the day. Both can be changed per worker, or switched off, and quiet hours are respected.

What if a worker doesn’t respond?

They get the morning reminder. If there’s still no reply, CrewRing escalates to a voice call 30 minutes before the shift starts (configurable per worker). Anyone still unconfirmed is flagged on your board.

Do workers need to reply with exactly “YES”?

No. Replies like “yep”, “sure thing” or “can’t, sorry” are understood. Anything unclear gets a quick follow-up asking for a clear yes or no, rather than a guess.

Do workers need an app?

No. Everything goes out as plain SMS or voice calls to the number you already have for them.

What happens when someone says no?

The shift is flagged straight away, and you can start a callout to the workers you choose, ranked by distance and track record.

How is it priced?

Plans include a monthly allowance of calls and messages. See the pricing section on the homepage for current plans.

Related guides

Stop wondering who’s showing up.

We’ll load your roster with you and run tomorrow’s confirmations through CrewRing, so you can see the board fill up yourself.

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